Customer Service Representative (Full-Time) - Night Shift Job at XPO Logistics, Indianapolis, IN

WjJ6UW9xa1FGRFpPdys0WFFBY0tzTU5jN1E9PQ==
  • XPO Logistics
  • Indianapolis, IN

Job Description

What you’ll need to succeed as a Customer Service Representative at XPO

Minimum qualifications:

  • 2 years of customer service experience
  • Strong computer, typing and 10-key skills
  • Experience with Microsoft Office
  • Available to work a variety of shifts, including days, evenings, nights and weekends

Preferred qualifications:

  • Transportation experience
  • Excellent verbal and written communication skills

About the Customer Service Representative job

Pay, benefits and more:

  • Pay starts at $22.10
  • Shift: Monday - Friday / 9:00pm-5:30am
  • Full health insurance benefits on day one 
  • Life and disability insurance
  • Earn up to 13 days PTO your first year
  • 9 paid company holidays
  • 401(k) option with company match
  • Education assistance

What you’ll do on a typical day:

  • Bill shipments according to applicable tariffs and pricing agreements
  • Recognize and resolve documentation errors
  • Assist customers with inquiries, including tracing shipments, rate quotes, tariff discrepancies and billing and invoicing questions
  • Perform general clerical duties as assigned, including answering and directing phone calls, filing, data entry and billing
  • Process over, short and damaged freight and related documentation for customer resolution

Customer Service Representatives are required to:

  • Walk and/or stand for extended periods on a loading dock that is not climate-controlled and may be slippery

About XPO

XPO is a top ten global provider of transportation services, with a highly integrated network of people, technology and physical assets. At XPO, we look for employees who like a challenge and can communicate effectively in all situations. We want to leverage your skills and years of experience to drive positive results while ensuring a bright future for yourself and XPO. If you’re looking for a growth opportunity, join us at XPO. 

We are proud to be an Equal Opportunity employer. Qualified applicants will receive consideration for employment without regard to race, sex, disability, veteran or other protected status.

All applicants who receive a conditional offer of employment may be required to take and pass a pre-employment drug test. 

The above statements are not an exhaustive list of all required responsibilities, duties and skills for this job classification. 

Review XPO's candidate privacy statement here .

Job Tags

Full time, Work at office, Monday to Friday, Shift work, Weekend work, Afternoon shift

Similar Jobs

Royal Caribbean Group

Public Health Officer Job at Royal Caribbean Group

The Public Health Officer (PHO) leads the onboard public health program, ensuring compliance with US and international public health standards and internal SQM policies. The PHO provides expert guidance to shipboard personnel, conducts regular surveillance and training,... 

Nao Now

Global English Teacher (Online - Independent Contractor) Job at Nao Now

 ...hours per week minimum) Compensation: $6.00- 20.00 USD per hour About the Role Nao Now is seeking enthusiastic and engaging Online English Teachers to deliver 1-on-1 virtual lessons to students ages 512. This is a fully remote, part-time independent... 

Great Scott Tree Care

Sales Arborist Job at Great Scott Tree Care

 ...We are excited to announce we are hiring for a Sales Arborist! POSITION SUMMARY: The Sales Arborist is responsible for maintaining existing clients, along with generating new clients. The Sales Arborist position is classified under the Fair Labor Standards Act, (... 

Thirdwave

Data Scientist Job at Thirdwave

 ...communities they love. Thirdwave is looking for a highly skilled Data Scientist to join our team. Our ideal candidate is someone with...  ...data warehouses Expertise in data mining and managing ETL processes Strong programming skills in Python and SQL Experience... 

Confidential

HR Generalist/Recruiter Job at Confidential

Randstad is seeking a seasoned, results-driven HR Generalist/Recruiter to join a Cleveland, TN manufacturing team. In this role, you will be the driving force behind staffing strategies, managing full-cycle recruitment for both high-volume entry-level positions (e.g., packaging...