Job Description

Role: Dynamics 365 CRM Solution Architect

Remote (US)

Job Type: Contract

Note:

• Client is looking for a minimum of 18+ years of MS Dynamics Solution Architect with strong Sales, Marketing and Customer Relations experience.
• No pure technical candidates. We are looking for a functional or techno-functional resource.

Role Overview:

• We are seeking an experienced Dynamics 365 CRM Solution Architect with deep functional expertise in Sales, Marketing, and Customer Service modules. The ideal candidate will lead business transformation initiatives, define end-to-end CRM solution architecture, and provide strategic guidance for enterprise-scale Dynamics 365 implementations.
• The architect will work closely with business stakeholders, delivery teams, and executive leadership to design scalable, customer-centric solutions leveraging Dynamics 365 Customer Engagement, Power Platform, Customer Insights, and Microsoft Copilot capabilities.

Key Responsibilities:

Solution Architecture & Consulting

• Define end-to-end CRM solution architecture for Dynamics 365 CE implementations

• Lead discovery workshops, requirement gathering sessions, and fit-gap analysis

• Translate business requirements into scalable functional and solution designs

• Create solution blueprints, architecture diagrams, and implementation roadmaps

• Provide architectural governance throughout the project lifecycle

Dynamics 365 Sales

Design and implement:

• Lead Management

• Opportunity Management

• Account & Contact Management

• Sales Forecasting

• Sales Pipeline Management

• Territory Management

• Quote-to-Order Processes

• Sales Insights and AI-Driven Selling

Dynamics 365 Marketing (Customer Insights Journeys)

Design customer engagement strategies utilizing:

• Customer Segmentation

• Customer Journeys

• Email Marketing

• Campaign Management

• Event Management

• Lead Nurturing

• Marketing Automation

• Customer Insights and Analytics

Dynamics 365 Customer Service

Architect solutions for:

• Case Management

• Omnichannel Engagement

• Knowledge Management

• SLA Management

• Customer Self-Service Portals

• Customer Service Copilot

• Contact Center and Agent Productivity

Power Platform & AI

Drive adoption of:

• Power Apps

• Power Automate

• Dataverse

• Power BI

• Copilot Studio

• AI Builder

• Design low-code solutions extending D365 CRM capabilities

Integration & Data Architecture

• Define integration patterns with ERP, Finance, HR, eCommerce, and third-party applications

Design integrations using:

• Azure Integration Services

• Logic Apps

• Service Bus

• APIs

• Dataverse

• Develop data migration and master data management strategies

Required Qualifications

• Bachelor's or Master's degree in Computer Science, Information Systems, Business, or a related field

• 12+ years of overall IT experience

• 7+ years of Dynamics CRM/D365 CE implementation experience

• Minimum of 3 full lifecycle Dynamics 365 CRM implementations

Strong expertise in:

• D365 Sales

• D365 Marketing / Customer Insights - Journeys

• D365 Customer Service

• Strong understanding of CRM business processes, customer lifecycle management, and digital transformation initiatives

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