Our client, a design-forward boutique hospitality concept, is seeking a dynamic, polished, and service-driven Operations Manager to lead the day-to-day experience of a unique and growing property. This is a full-time, permanent position offering the opportunity to build a long-term career within a highly curated hospitality environment. While the role provides greater balance than traditional hospitality operations, it follows a distinct seasonal rhythm that requires adaptability, energy, and strong operational foresight. This role is ideal for a hospitality professional who thrives in both environments—delivering excellence during peak periods while strategically improving the business during quieter months. The Operations Manager serves as the primary on-site leader, overseeing all aspects of hotel operations including guest rooms, housekeeping, maintenance coordination, and daily service execution. This role blends strategic oversight with hands-on leadership, ensuring the property consistently operates at a high standard while delivering memorable guest experiences. The ideal candidate is organized, proactive, tech-savvy, and hospitality-driven, with the ability to seamlessly shift between high-touch service execution and behind-the-scenes operational planning.
Salary: $95K
The schedule is Wednesday–Sunday, 9:00 AM – 6:00 PM, with flexibility for additional hours as business demands.
High Season (late spring through early fall): Fast-paced, highly guest-facing, and operationally intensive. This period requires strong on-the-floor leadership, real-time problem solving, and a visible presence to ensure an exceptional guest experience.
Low Season (fall through early spring): More measured pace, with a shift toward proactive operational planning, administrative focus, team development, and preparing the property for the upcoming season.
Responsibilities:
Operational Leadership
Oversee daily property operations to ensure a seamless and elevated guest experience
Maintain exceptional housekeeping standards through inspections, inventory control, and quality assurance
Monitor property conditions and coordinate maintenance needs efficiently
Act as the primary on-site operational leader, particularly during high-volume periods
Team Leadership & Culture
Lead, schedule, and support housekeeping, guest services, and seasonal team members
Recruit, onboard, train, and mentor staff while maintaining strong performance standards
Build staffing schedules aligned with occupancy trends and seasonal demand
Foster a collaborative, accountable, and guest-focused team culture
Property & Vendor Management
Manage vendor and contractor relationships (laundry, maintenance, landscaping, pool services, etc.)
Oversee seasonal operations such as pool programming, staffing, and guest usage
Support coordination of any adjacent or affiliated residential units
Maintain organization and inventory across the property and storage facilities
Technology & Systems
Manage and optimize the Property Management System (PMS) and related platforms
Troubleshoot operational systems and ensure seamless day-to-day functionality
Update guest communication workflows and automated messaging based on seasonality
Partner with Food & Beverage teams to drive in-room and ancillary revenue opportunities
Guest Experience & Reputation
Actively engage with guests during peak season, ensuring a high-touch, personalized experience
Respond to guest feedback and online reviews with professionalism and brand alignment
Implement service improvements based on guest insights and operational observations
Revenue & Strategic Focus
Review pricing, occupancy, and market trends to support revenue optimization
Stay informed on local demand drivers and seasonal opportunities
Partner with marketing on promotions and partnerships to drive bookings
Build relationships with local businesses and community partners
Seasonal Planning & Operational Development
Lead off-season initiatives including process improvements, vendor evaluations, and cost controls
Refine SOPs, training programs, and service standards ahead of peak season
Conduct inventory audits, capital improvement planning, and operational resets
Ensure the property is fully prepared to scale efficiently for high season
Required Qualifications:
Proven leadership experience in hospitality operations; boutique or lifestyle property experience preferred
Strong operational acumen with the ability to flex between high-volume service and strategic planning
Proficiency with hospitality systems including PMS and booking platforms
Professional, polished communicator with a strong guest-facing presence
Highly organized, proactive, and able to work independently
Opportunity Awaits.
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