Job Description

Role Description

We are seeking a highly organized and proactive Branch Administrative Assistant to support the operations of our branch. The ideal candidate will be able to handle a variety of administrative, Human Resource and operational tasks, ensuring the smooth and efficient functioning of the office while maintaining discretion and confidentiality.

Essential Job Duties and Responsibilities

• Provide comprehensive administrative support to ensure seamless office operations.
• Answer phone calls and direct inquiries to the appropriate personnel.
• Welcome and assist clients, visitors, and vendors, including signing for packages.
• Respond to emails and other digital communications in a timely manner.
• Draft, edit, and prepare letters, reports, proposals and various documents as needed.
• Handle sensitive and confidential information with the utmost discretion, ensuring compliance with company privacy policies and regulations.
• Enter employee data into the company HRIS database, onboard and load new employees.
• Support the branch's disciplinary processes and handle formal grievances.
• Address employee inquiries, concerns and or complaints.
• Responsible for ordering and maintaining inventory of branch uniforms, supplies, etc.
• Monitor and manage employee qualification expiration dates, ensuring timely renewals and compliance with necessary certifications.
• Various HR tasks including but not limited to; recruiting, complete onboarding process, pay discrepancies, and employee relations matters.

Qualifications

• Experience: 5+ years of customer service and HR experience preferred.
• Proficiency in Google Suite, Microsoft Office, and other office software.
• Familiarity with calendar management, Outlook, and general office procedures.
• Working knowledge of Tracktik (or similar scheduling platform) and Paycom (or similar payroll/HRIS system) is preferred.
• Strong organizational skills with the ability to multitask and meet deadlines.
• Excellent communication and interpersonal skills, with the ability to handle sensitive information with discretion.
• Experience in managing disciplinary processes, employee inquiries, and new hire onboarding is a plus.

Licensing

• CA PPO 15200
• AZ DPS 1609999
• TX DPS B18160
• MD MSPD 106-5206
• WASH MPD SAB2002271
• HI 1111
• NJ SORA 1793
• NY 11000213558

Company Description

Since our founding in 2004, AX9 Security, Inc. has emerged as one of the fastest-growing security providers in the nation. We pride ourselves on upholding the highest safety standards while diligently protecting our clients' assets. By joining the AX9 team, you will have the opportunity to advance your career with a leading security company dedicated to your professional growth. We are excited to welcome passionate individuals who are ready to contribute to our mission of ensuring safety and security in the communities we serve.

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